Return & Refund Policy
Last updated: March 1, 2026
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be:
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In the same condition that you received it
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Unused and unworn
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With original tags and packaging
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Accompanied by a receipt or proof of purchase
How to Start a Return
To start a return, please contact us at:
Email: contact@rbuktoys.com
If your return request is approved, we will provide instructions on how and where to send your package.
Items returned without prior authorization will not be accepted.
If you have any questions regarding returns, you can contact us anytime at:
Damages and Issues
Please inspect your order immediately after receiving it.
If the item is:
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Damaged
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Defective
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Incorrect
please contact us as soon as possible so we can evaluate the issue and resolve it.
Non-Returnable Items
Some items cannot be returned, including:
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Perishable goods (such as food, flowers, or plants)
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Custom or personalized products
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Personal care items (such as beauty products)
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Hazardous materials, flammable liquids, or gases
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Sale Items
Items purchased on sale or clearance may not be eligible for return or refund.
Gift cards are non-returnable and non-refundable.
Exchanges
The fastest way to receive a different item is to:
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Return the original item
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Place a new order once the return is approved
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved or rejected.
If approved, your refund will be processed to your original payment method.
Please note that it may take several business days for your bank or card provider to process the refund.